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COVID-19: Preparedness & Market Navigation 
As ICE Data Services continues to monitor the spread of COVID-19, I wanted to provide an update to our customers.

My team is in the process of individually reaching out to our global customer base to ask you how we can help your firm through this challenging time. Dislocation from offices can at times cause unforeseen issues, and we want to make sure that you experience a seamless transition as you implement your own business continuity plans. 

From a delivery standpoint, we have extensive Business Continuity Plans in place across ICE Data Services systems to ensure ongoing global delivery and support of our products and services. Should you notice any unforeseen disruption please contact your Account Manager or the ICE Data Services Client Services team as soon as possible. Full contact information is available on our website: theice.com/contact

We also encourage you to continue to remain in contact with our team via Webex or phone if travel or meeting restrictions prevent in-person meetings. 

Finally, to help you continue to navigate the markets, we’ll soon be rolling out a series of webinars that demonstrate how the markets are changing and how our services may be able to help. We’ll discuss topics like Brent volatility, market impact on yields nearing 0% on U.S. government bonds, and more. These will be available to all customers.

We will continue to monitor developments and will provide additional information as circumstances warrant. Please let us know if there is more we can do to support you and your business. We’re here to help you through this volatile time. 

Regards,

Lynn Martin
President, ICE Data Services
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